Handling Complaints INTERACTIVE GUIDEBOOK

Abstract

This interactive guide e-book is specially designed forintermediate students, instructors and hospitalityworkers as the supplementary sources of reference,case study and enrichment activities for learning andtraining purposes. The authors have started thisinitiative as an alternative from using physical book.The use of interactive guide e-book is more feasiblenowadays as individuals prefer to browse notesthrough their smartphones rather than using physicalbook. Accessibility of interactive guide e-book throughsmartphone has made it on-the-go as the user canbrowse even while waiting for bus or taxi. The inputs given are carefully designed to help themto understand deeper and able to apply the skills indaily use. The activities are carefully arranged andpresented in attractive graphics. The user just need toscan the QR code for slides, videos, games as well asanswer key for selected activities.