Customer Service For Tourism and Hospitality

Abstract

CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY provide students to skills required for establishing a specific career path offered through personal and professional development. This knowledge will help students demonstrate professionalism and provide excellent customer service, which is especially important in the tourism and hospitality industries. The chapters in this ebook are aligned with the most recent syllabus recommeded by the Ministry of Higher Education Malaysia's department of Polytechnic and Community College Education. Several important chapters are included, including those on professionalism, tourism and hospitality workplace responsibilities, ethics and social etiquette, customer service and satisfaction, handling complaints and feedback and hospitality service culture, The chapters are designed to provide in-depth view of the subject. We hope that this e-book will assist all Polytechnic students, particularly those pursuing a diploma in tourism and hospitality, in comprehending and grasping the fundamental concepts of customer service, End-user suggestions for improving the coverage and content of this e-book are most welcome. We sincerely believe and hope that these suggestions would significantly assist us in further improving the e-book's quality.