Please use this identifier to cite or link to this item:
https://repositori.mypolycc.edu.my/jspui/handle/123456789/11044| Title: | Customer Service DTM10303 Chapter 5: Effective Teamwork and Time Management |
| Authors: | Amydisyukrie bin Md. Yusoff Darren Jason Anyi |
| Keywords: | Effective Teamwork and Time Management Concept of Effective Teamwork Characteristic of Effective Teamwork Importance of Effective Teamwork Skills and Attributes Required for Teamwork |
| Issue Date: | 19-Oct-2026 |
| Publisher: | POLITEKNIK METrO BETONG SARAWAK |
| Abstract: | In customer service, two invisible forces determine the line between a chaotic workday and a high-performing operation: how effectively a teamwork and how intentionally its members manage their time. |
| Description: | This chapter bridges foundational theory and real-world execution to deliver distinct value for both educators and learners: For Lecturers & Educators: This chapter provides a ready-to-teach, structured framework complete with real-world scenarios, discussion prompts, and practical skill-building exercises. It minimizes lesson preparation time while giving you actionable content that bridges textbook concepts with the modern, high-velocity customer support environment. For Students & Emerging Professionals: Beyond academic understanding, this chapter equips you with essential, career-ready competencies. You will master high-pressure prioritization, learn to communicate effectively within crossfunctional teams, and build habits that boost daily productivity without leading to burnout—skills that will set you apart from day one in the workforce. |
| URI: | https://repositori.mypolycc.edu.my/jspui/handle/123456789/11044 |
| ISBN: | e ISBN: 978-967-2753-24-7 |
| Appears in Collections: | KOLEKSI RUJUKAN JABATAN HOSPITALITI DAN PELANCONGAN |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Ebook Customer Service DTM10303 Chapter 5 Effective Teamwork and Time Management Politeknik METrO Betong Sarawak.pdf | 3.04 MB | Adobe PDF | View/Open |
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