https://repositori.mypolycc.edu.my/jspui/handle/123456789/6604 Mon, 19 Oct 2026 03:59:26 GMT 2026-10-19T03:59:26Z https://repositori.mypolycc.edu.my/jspui/handle/123456789/11044 Title: Customer Service DTM10303 Chapter 5: Effective Teamwork and Time Management Authors: Amydisyukrie bin Md. Yusoff; Darren Jason Anyi Abstract: In customer service, two invisible forces determine the line between a chaotic workday and a high-performing operation: how effectively a teamwork and how intentionally its members manage their time. Description: This chapter bridges foundational theory and real-world execution to deliver distinct value for both educators and learners: For Lecturers & Educators: This chapter provides a ready-to-teach, structured framework complete with real-world scenarios, discussion prompts, and practical skill-building exercises. It minimizes lesson preparation time while giving you actionable content that bridges textbook concepts with the modern, high-velocity customer support environment. For Students & Emerging Professionals: Beyond academic understanding, this chapter equips you with essential, career-ready competencies. You will master high-pressure prioritization, learn to communicate effectively within crossfunctional teams, and build habits that boost daily productivity without leading to burnout—skills that will set you apart from day one in the workforce. Mon, 19 Oct 2026 00:00:00 GMT https://repositori.mypolycc.edu.my/jspui/handle/123456789/11044 2026-10-19T00:00:00Z https://repositori.mypolycc.edu.my/jspui/handle/123456789/6609 Title: FUNDAMENTALS OF TOURISM AND HOSPITALITY ( TOURISM AND HOSPITALITY IN MALAYSIA Authors: AREN LAH KEBING; ANDERIAN BALING ANAK PIANG Description: E-book for all students majoring Diploma in Tourism Management that gives broad knowledge on tourism and hospitality in Malaysia. Tue, 25 May 2021 00:00:00 GMT https://repositori.mypolycc.edu.my/jspui/handle/123456789/6609 2021-05-25T00:00:00Z https://repositori.mypolycc.edu.my/jspui/handle/123456789/6608 Title: TOURSIM IN SARAWAK Authors: AREN LAH KEBING; ANDERIAN BALING ANAK PIANG Description: The title "Tourism in Sarawak" was created to help students become acquainted with the uniqueness of tourism in Sarawak. This eBook will assist diploma students in the field of tourism and hospitality in learning more about Sarawak history, people, arts and culture, flora and fauna, and tourist attractions. Tourism in Sarawak is one of the topics covered in the DTM10093 Tourism in Malaysia course. Wed, 21 Apr 2021 00:00:00 GMT https://repositori.mypolycc.edu.my/jspui/handle/123456789/6608 2021-04-21T00:00:00Z https://repositori.mypolycc.edu.my/jspui/handle/123456789/6607 Title: TERRESTERIAL RECREATIONAL TOURISM Authors: KHAIRUL AZWAN BIN PADZIL; MUHAMMAD HANIF BIN HASAN; AHMAD NAZRIN BIN AB AZIZ Description: This book contains several topics that tell about recreational activities that are popular and often done by many people, among them the foundation of recreational tourism, recreational safety and risk management plan, recreational camping, orienteering, flora & fauna observation and jungle trekking. Sat, 21 May 2022 00:00:00 GMT https://repositori.mypolycc.edu.my/jspui/handle/123456789/6607 2022-05-21T00:00:00Z