https://repositori.mypolycc.edu.my/jspui/handle/123456789/6604 2026-10-19T04:00:06Z 2026-10-19T04:00:06Z Amydisyukrie bin Md. Yusoff Darren Jason Anyi https://repositori.mypolycc.edu.my/jspui/handle/123456789/11044 2026-10-19T03:00:22Z 2026-10-19T00:00:00Z

Title: Customer Service DTM10303 Chapter 5: Effective Teamwork and Time Management Authors: Amydisyukrie bin Md. Yusoff; Darren Jason Anyi Abstract: In customer service, two invisible forces determine the line between a chaotic workday and a high-performing operation: how effectively a teamwork and how intentionally its members manage their time. Description: This chapter bridges foundational theory and real-world execution to deliver distinct value for both educators and learners: For Lecturers & Educators: This chapter provides a ready-to-teach, structured framework complete with real-world scenarios, discussion prompts, and practical skill-building exercises. It minimizes lesson preparation time while giving you actionable content that bridges textbook concepts with the modern, high-velocity customer support environment. For Students & Emerging Professionals: Beyond academic understanding, this chapter equips you with essential, career-ready competencies. You will master high-pressure prioritization, learn to communicate effectively within crossfunctional teams, and build habits that boost daily productivity without leading to burnout—skills that will set you apart from day one in the workforce.

2026-10-19T00:00:00Z AREN LAH KEBING ANDERIAN BALING ANAK PIANG https://repositori.mypolycc.edu.my/jspui/handle/123456789/6609 2025-09-24T03:00:45Z 2021-05-25T00:00:00Z

Title: FUNDAMENTALS OF TOURISM AND HOSPITALITY ( TOURISM AND HOSPITALITY IN MALAYSIA Authors: AREN LAH KEBING; ANDERIAN BALING ANAK PIANG Description: E-book for all students majoring Diploma in Tourism Management that gives broad knowledge on tourism and hospitality in Malaysia.

2021-05-25T00:00:00Z AREN LAH KEBING ANDERIAN BALING ANAK PIANG https://repositori.mypolycc.edu.my/jspui/handle/123456789/6608 2025-09-24T03:00:43Z 2021-04-21T00:00:00Z

Title: TOURSIM IN SARAWAK Authors: AREN LAH KEBING; ANDERIAN BALING ANAK PIANG Description: The title "Tourism in Sarawak" was created to help students become acquainted with the uniqueness of tourism in Sarawak. This eBook will assist diploma students in the field of tourism and hospitality in learning more about Sarawak history, people, arts and culture, flora and fauna, and tourist attractions. Tourism in Sarawak is one of the topics covered in the DTM10093 Tourism in Malaysia course.

2021-04-21T00:00:00Z KHAIRUL AZWAN BIN PADZIL MUHAMMAD HANIF BIN HASAN AHMAD NAZRIN BIN AB AZIZ https://repositori.mypolycc.edu.my/jspui/handle/123456789/6607 2025-09-24T03:00:21Z 2022-05-21T00:00:00Z

Title: TERRESTERIAL RECREATIONAL TOURISM Authors: KHAIRUL AZWAN BIN PADZIL; MUHAMMAD HANIF BIN HASAN; AHMAD NAZRIN BIN AB AZIZ Description: This book contains several topics that tell about recreational activities that are popular and often done by many people, among them the foundation of recreational tourism, recreational safety and risk management plan, recreational camping, orienteering, flora & fauna observation and jungle trekking.

2022-05-21T00:00:00Z