DSpace Community:https://repositori.mypolycc.edu.my/jspui/handle/123456789/172026-10-19T03:59:59Z2026-10-19T03:59:59ZCustomer Service DTM10303 Chapter 5: Effective Teamwork and Time ManagementAmydisyukrie bin Md. YusoffDarren Jason Anyihttps://repositori.mypolycc.edu.my/jspui/handle/123456789/110442026-10-19T03:00:22Z2026-10-19T00:00:00ZTitle: Customer Service DTM10303 Chapter 5: Effective Teamwork and Time Management
Authors: Amydisyukrie bin Md. Yusoff; Darren Jason Anyi
Abstract: In customer service, two invisible forces determine the line between a chaotic
workday and a high-performing operation: how effectively a teamwork and how
intentionally its members manage their time.
Description: This chapter bridges foundational theory and real-world execution to deliver distinct
value for both educators and learners:
For Lecturers & Educators: This chapter provides a ready-to-teach, structured
framework complete with real-world scenarios, discussion prompts, and practical
skill-building exercises. It minimizes lesson preparation time while giving you
actionable content that bridges textbook concepts with the modern, high-velocity
customer support environment.
For Students & Emerging Professionals: Beyond academic understanding, this
chapter equips you with essential, career-ready competencies. You will master
high-pressure prioritization, learn to communicate effectively within crossfunctional
teams, and build habits that boost daily productivity without leading to
burnout—skills that will set you apart from day one in the workforce.2026-10-19T00:00:00ZDPF50063 : BANK LENDINGJabatan Perdaganganhttps://repositori.mypolycc.edu.my/jspui/handle/123456789/109272026-09-29T03:00:28Z2026-04-04T00:00:00ZTitle: DPF50063 : BANK LENDING
Authors: Jabatan Perdagangan2026-04-04T00:00:00ZDPF40053 : RISK AND COMPLIANCEJabatan Perdaganganhttps://repositori.mypolycc.edu.my/jspui/handle/123456789/109262026-09-29T03:00:36Z2026-05-02T00:00:00ZTitle: DPF40053 : RISK AND COMPLIANCE
Authors: Jabatan Perdagangan2026-05-02T00:00:00ZDPF40043: REGULATORY IN BANKING & FINANCEJabatan Perdaganganhttps://repositori.mypolycc.edu.my/jspui/handle/123456789/109252026-09-29T03:00:30Z2026-04-29T00:00:00ZTitle: DPF40043: REGULATORY IN BANKING & FINANCE
Authors: Jabatan Perdagangan2026-04-29T00:00:00Z